Refund Policy

As we also operate a physical bookstore, all our books and magazines may be opened for browsing in-store by customers. We can only guarantee the books and magazines are in "Fine" condition, similar to those found in any physical bookstore. A "Fine" book or magazine approaches the condition of "As New", but without being crisp. There are no defects to the cover, jacket or pages. We have a 15-day return policy, which means you have 15-days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

You can contact us at info@zontiga.com to request for a return. Once accepted, we will send you a link to return your item via Pgeon.

Items sent back to us without first requesting a return will NOT be accepted.

You can always contact us for any return question at info@zontiga.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the incorrect item. Please give us time to evaluate the issue and make things right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Unfortunately, we are unable to do direct exchanges. Please return your original item first (email info@zontiga.com to request a return and refund) before proceeding to purchase your new item.

Refunds

We will notify you once we have received and inspected your returned item, and let you know if your refund has been approved.

If approved, you will be refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Workshop refunds

We understand that despite a participants' best intention, they may find themselves unable to attend a workshop. If that happens, they are welcome to find an alternate participant to attend in their place. If they are unable to find a substitute, we will accept cancellations and issue refunds under the following conditions:

  • If Zontiga cancels a workshop for any reason, all booking fees will be fully refunded.
  • If a participant withdraws from a workshop with more than three days’ (72 hours) notice, a refund will be issued minus RM 50 administration fee (which can be applied as a credit towards any workshop at Zontiga within the next 12 months.).
  • If a participant withdraws with less than three days’ (72 hours) notice or does not show up at the workshop, no refund will be issued.
Please note: if you are traveling for a workshop, we cannot be held liable for travel costs should unforeseen circumstances require us to cancel the workshop. Please remember it can take some time for your bank or credit card company to process the refund.