As we also operate a physical bookstore, all our books and magazines may be opened for browsing in store by customers. We can only guarantee the books and magazines conditions are in "Fine" condition,  similar to those found in any physical bookstore.  A "Fine" book or magazine approaches the condition of "As New", but without being crisp.  There are no defects to the cover, jacket or pages.    

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original conditions. You’ll also need the receipt or proof of purchase. 

You can contact us at to request for a return. Once accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Workshop refunds 
We understand that despite a participants' best intentions they may find themselves unable to attend a workshop. If that happens, they are welcome to find an alternate participant to attend in their place. If they are unable to find a substitute, we will accept cancellations and issue refunds under the following conditions:

    • If Zontiga cancel a workshop for any reason, all booking fees will be fully refunded.
    • If a participant withdraws from a workshop with more than three days’ (72 hours) notice, a refund will be issued minus RM 50 administration fee (which can be applied as a credit towards any workshop at Zontiga within the next 12 months.). 
    • If a participant withdraws with less than three days’ (72 hours) notice or does not show up at the workshop, no refund will be issued.

Please note: if you are traveling for a workshop, we cannot be held liable for travel costs should unforeseen circumstances require us to cancel the workshop.  Please remember it can take some time for your bank or credit card company to process and post the refund.

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